Wow - I thought I was the only person they had done this
to! Can you help me? I purchased a Z4 from (SAME MARIN DEALERSHIP)
this summer and wow - they have really put me through the
ringer! Everything from flat-out lying to me about the car,
to telling me they wold fix something but then "blowing
me off", to telling me that they fixed something then finding
out later that they really did not. What can I do? Any advice
you could share with me would be greatly appreciated! Thank
you and have a good day! kind regards, Crickett
*******
Hi, I ran across you BMWComplaints.org site on the web
and was interested in the article about the Marin Dealership.
We recently bought a used "Certified" 330ci convertible
and just found out that the car had previously been in an
accident and dealer had not disclosed. I was wondering how
your case went and if you had any advice in dealing with
the dealer? Your links seem to be down. Thank you!!!!! Best,
Jeff
*******
I want to file a complaint re: weatherford BMW
How do I do so?
Thank you Kara Thacker
*******
AVOID (SAME MARIN DEALERSHIP) SERVICE!!
The service manager there is a blatant liar! Most recently
my car went in for a door seal replacement because the door
on my ci wasnt closing properly. Service rep and mech agree
that door seals need replacement and/or door hinge requires
adjustment. So I make the appt. I Bring my car in and leave
it for the day. At the end of the day, I pick it up and
to my amazement, Tracy, the service manager had tossed my
car out and said that the problem was my fault due to an
aftermarket stereo installation. Door panels out of line
etc. NONSENSE! In the meanwhile his crew performed some
unauthorized brake service which was never explained to
me. Intersting: This service manager Tracy has tried to
blame everything wrong on my car on a car stereo installation.
This includes faulty engine parts like a cracked oil filter
housing (umm how is that affected by a car stereo again??)
and faulty steptronic operation and other unfortunate issues
dating to far before any stereo work was done. But in this
case his own staff agreed with me behind his back that the
doors were a warrantee item and they didnt understand his
action. Anyway, both door seals were replaced-under warrantee
at Weatherford in Berkeley a few weeks later. Tracy at Sonnen
is a bizarre, troubled fellow. What is his problem anyway?
BMWNA...Anybody out there??
*******
I'm not really sure if this is the right place to go to
file a complaint about a BMW dealership's bad service. Last
year I purchased a 2004 745Li from a BMW dealership in Visalia
CA. At first I was satisfied with my service, but then when
I had to take my car in to get the CD magazine fixed I started
to get the run around. I took it in and they told me that
it had something to do with the navigational system. They
took the CD out and didn't put it back or give me a new
one. I tried calling them, leaving messages, and one manager
told me that he would take care of it and never followed
through with any of his promises. Here we are in April of
2006 and that happened last year and I am finally getting
someone to get me the CD and some decent service. I just
wanted someone to know that I have been getting nothing
but the run around from these people ever since last year,
including a series of unreturned phone calls. Anyway, I
just think someone should know and do something about this.
Thank you, Lillis Isaac
*******
I bought a brand new M3 and it has paint issues. I strongly
believe that it has been in some sort of accident and the
dealership did not disclose. Is their anyway you can give
me any advice? I got a attorney and contacting the dealership
to replace my vehicle. If they don’t do this I plan to go
after them full force. Any advice? Thanks in advance.
*******
I saw your website and think you are doing everyone a great
service. I just finished writing this letter to BMW corporate
to complain Som
Dear BMW, I would like to express my extreme disappointment
in the way I have been treated by BMW dealerships and representatives.
In 2003 I purchased a BMW Z4 2.5. This car was brand new
and had the BMW name. I assumed that this automobile that
had a reputation for quality and workmanship would be a
reliable piece of transportation. Unfortunately, I have
found that this car is a complete piece of junk. Nearly
nine months after its purchased I had to replace the engine.
While this was supposed to be covered under the warranty,
the BMW dealership in Rockville accused me of downshifting
prematurely. They stated that this is what caused the engine
to die. For two months I was paying for a car that was in
a BMW dealership in addition to rental cars. The accusations
made by the dealer were ridiculous, given the fact that
I was driving on the freeway and already in fifth gear when
the car stopped running. If anything my life could have
been endangered as the car stopped moving on the freeway.
I was insulted and deeply hurt by the way I was treated
in this situation. I immediately contacted consumer affairs
to have their investigator check this automobile. I also
had to wait several weeks for BMWs district mechanic to
check my car as well. The consumer affairs mechanic suspected
a problem with the fuel pump, which by the way, was recalled
two months latter to add a resistor of some sort. The issue
was finally resolved by the dealership who replaced the
engine months later after I first had it towed in. Again
I expected good service and BMW to back their workmanship.
This was only done so after lawyers and consumer affairs
investigators. Recently, I was driving my vehicle in July
and my car stopped and would not run. The lights and all
other functions were on but the engine was not running.
I had this vehicle towed to the BMW dealership and was called
by Mike L. I was told the car needed a new battery terminal
and that the only cause of this was a possible accident
since the ABS light was on. My car was hit by another vehicle
but the minor damages were repaired over a year before this
incident. The damage was very little and no ABS light was
on until Mr. L at the BMW dealership looked at the car.
For Mr. L to state that the car was running on the alternator
alone for over a year is ridiculous. I had this car taken
to an independent mechanic who agreed with me in a statement
and suggested I take my car back to a BMW dealership for
warranty repair. It was at this time I was told by the independent
mechanic that the fog light was busted. I thought that this
might have happened when it was being towed since a flat
bed truck did not tow it. I called roadside assistance to
inform them of this issue. After weeks of messages, the
roadside assitance investigator told me, that the tow could
not have caused this damaged. Once this car was taken to
the independent mechanic it was then running again but with
the ABS light on. The car was then towed to tischer to get
the ABS light turned off but tischer BMW stated that I needed
a new battery terminal along with some other items. Their
cost of repairs totaled to $1500.00 while the dealerships
costs were at $900.00. This led me to be even more suspicious
and I requested my auto insurance to have their claims examiner
to investigate this issue. The investigator found no significant
signs of impact that could have caused this ABS sensor to
turn on and suggested I take further action against the
dealership. The tischer BMW representative told me that
only an accident turns this sensor on and that it's designed
to cut power to the vehicle in accidents. A few questions
that I constantly ask myself are: If the terminal needs
to be replaced because the sensor was set off then why is
the car still running? Why is it that the ABS light never
came on, until the BMW dealership examined the car? Why
is my fog light broken when it wasn't broken before the
tow? How is it a car can run on the alternator for over
a year like Mr. Lang stated? If it was the minor accident
from over a year ago then why is it nothing happened for
an entire year!!?? These are legitimate questions one asks
but since BMW provides such horrible service I cant get
any answers!!! My consumer affairs investigator has been
looking into this issue and has informed me of the dealerships
BMW's reluctance to do the ethical thing and repair my car.
My questions remain unanswered and BMW remains allusive
to my demands for ethical treatment. My next step is to
have this issue addressed in court, which I am currently
preparing. I have every intent of sending this issue to
a judge to decide. It seems that I spend more time getting
BMW to fix issues with my car than I do driving it. I would
appreciate answers and a formal investigation into this
issue immediately.
Som Bahrami
*******
I have had issues with Tracy and (SAME MARIN DEALERSHIP)
also. I purchased a 530i from (SAME DEALERSHIP) and in less
than a week the front spoiler became separated from the
front bumper and the fog light fell out. I took the vehicle
to (SAME DEALERSHIP) for repair and they said they fixed
the vehicle. Within a week the spoiler came off again. The
vehicle was again taken to (SAME DEALERSHIP). When picking
up the vehicle, Tracy said that we hit a curb and that is
why the spoiler came off. I told him that we did not hit
a curb. After a week of having the car back, the spoiler
came off again. I took the car to Prestige in Santa Rosa
and the service manager said that the car did not hit a
curb, as there was no scratches on the bottom. He said that
the car was in an accident and showed me where the hood
was not aligned. He then pulled a bracket that had fallen
lose which used to hold the spoiler and we observed glue
on it. The service manager said that (SAME DEALERSHIP) must
have tried to glue the spoiler back to the braces. The glue
had silver paint on it that was sprayed after their attempt
to glue the spoiler to the bumper. I called several body
shops and found out that Anthony's in San Rafael did $4000
in repairs on the car. This damage was not disclosed to
us at the time of purchase. Still, Tracy says that we hit
a curb. Turns out that a sign fell on the car while in the
lot, according the sales manager. I called BMWNA several
times and they said they could do nothing, as it was a dealership
issue. I took a small claims case against Sonnen and BMWNA.
Lets see what the judge has to say about the matter. Also
the DMV wanted to know why Sonnen did not report damage
that was over $750. Case is 6-21-04 at the Marin County
Municipal Court. So, I purchased a new car so I would not
need to deal with car problems. 50 hours at least of wasted
time in one year, BMW has wasted more of my time than any
used car I have owned. In my opinion, BMW is not maintenance
free and there is no support from BMWNA. I strongly urge
anyone thinking of buying a BMW to look at other manufactures.
Also, look up Gore Vs BMWNA.
*******
